General Data Protection Regulation (GDPR)
This Privacy Policy sets out how SAS LES ECRINS D’ALSACE uses and protects the information you provide to us, where applicable, when using this website, accessible at the following URL: www.chambres-les-ecrins.fr (hereinafter referred to as the “Website”).
Please note that this Privacy Policy may be amended or updated at any time by SAS LES ECRINS D’ALSACE, particularly to comply with changes in legislation, regulations, case law or technology. In such cases, the date of the update will be clearly indicated at the beginning of this Policy. These changes shall be binding on the User as soon as they are published online. Users are therefore advised to consult this Privacy Policy and Cookie Policy regularly to stay informed of any changes.
1. PERSONAL DATA
In general, you may visit the SAS LES ECRINS D’ALSACE Website without providing any personal information about yourself. In any event, you are under no obligation to provide such information to SAS LES ECRINS D’ALSACE. However, if you choose not to do so, you may be unable to access certain information or services you have requested.
In this regard, SAS LES ECRINS D’ALSACE may, in certain circumstances, ask you to provide your surname, first name, email address, telephone number, company and job title (hereinafter referred to as your “Personal Information”).
By providing this information, you expressly consent to its processing by SAS LES ECRINS D’ALSACE for the purposes set out in Section 2 below, as well as for the purposes specified at the end of each form.
In accordance with the General Data Protection Regulation (GDPR), adopted by the European Parliament on 14 April 2016, and the French Data Protection Act of 6 January 1978, as amended, SAS LES ECRINS D’ALSACE hereby informs you of the following:
1. Identity of the Data Controller
The data controller is:
Camille KREISS – 13 RUE CHARLES DE GAULLE, 68370 ORBEY, FRANCE
Website: www.chambres-les-ecrins.fr
Tel.: +33 (0)7 82 30 84 19
2. Purposes of Processing
SAS LES ECRINS D’ALSACE may process your Personal Information for the following purposes:
(a) To provide you with the information or services you have requested, including online room reservations, the purchase of gift vouchers and requests for information;
(b) To collect information enabling us to improve our Website, products and services, particularly through the use of cookies; and/or
(c) To contact you regarding various matters relating to SAS LES ECRINS D’ALSACE, including product updates and customer support.
3. Recipients
SAS LES ECRINS D’ALSACE is the sole recipient of your Personal Information. Such information, whether in individual or aggregated form, is never disclosed to third parties, except for service providers engaged by SAS LES ECRINS D’ALSACE to process data on its behalf (further information about these providers is available in Section 7 below).
Neither SAS LES ECRINS D’ALSACE nor any of its service providers sells the personal data of visitors to or Users of the Website.
4. Data Retention Period
Your Personal Information is retained by SAS LES ECRINS D’ALSACE for a maximum period of three years from the end of the business relationship.
5. Your Data Protection Rights
You have the following rights regarding your Personal Information, which you may exercise by email or postal mail.
5.1 Right of Access to and Communication of Data
You have the right to access the Personal Information concerning you.
However, in order to comply with its obligations regarding the security and confidentiality of personal data processing, SAS LES ECRINS D’ALSACE informs you that your request will be processed subject to proof of identity. This may include providing a scan of a valid identity document (if submitting a request via our dedicated electronic form) or a signed photocopy of a valid identity document (if submitting a written request).
SAS LES ECRINS D’ALSACE reserves the right, where applicable, to refuse requests that are manifestly excessive, particularly due to their number, repetitive nature or systematic character.
To assist you with this process, particularly if you wish to exercise your right of access by submitting a written request to the postal address specified in Section 1, a template letter prepared by the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés, hereinafter the “CNIL”) is available via the following link:
5.2 Right to Rectification of Data
Under this right, applicable legislation allows you to request the correction, updating, restriction or erasure of personal data concerning you that may be inaccurate, incorrect, incomplete or outdated.
You may also establish general or specific instructions regarding the handling of your personal data after your death. Where applicable, the heirs of a deceased person may request that their relative’s death be taken into account and/or that the necessary updates be made.
To assist you with this process, particularly if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative by submitting a written request to the postal address specified in Section 1, a template letter prepared by the CNIL is available via the following link:
5.3 Right to Object
You may exercise this right in either of the following circumstances:
- Where you have legitimate grounds for objecting to the processing of your personal data; or
- Where you wish to prevent the collected data from being used for direct marketing purposes.
To assist you with this process, particularly if you wish to exercise your right to object by submitting a written request to the postal address specified in Section 1, a template letter prepared by the CNIL is available via the following link:
6. Response Times
SAS LES ECRINS D’ALSACE undertakes to respond to your requests for access, rectification or objection, as well as any other requests for additional information, within a reasonable period not exceeding one month from receipt of your request.
7. Authorised Service Providers and Transfers to Countries Outside the European Union
SAS LES ECRINS D’ALSACE informs you that it uses authorised service providers to facilitate the collection and processing of the data you provide to us.
These service providers may be located outside the European Union and may have access to data collected through the various forms available on the Website, with the exception of the form enabling you to exercise your data protection rights, which is provided and operated by SAS LES ECRINS D’ALSACE itself.
SAS LES ECRINS D’ALSACE has previously ensured that its service providers implement appropriate safeguards and comply with strict requirements regarding data confidentiality, use and protection.
8. Complaints to the Competent Supervisory Authority
If you believe that SAS LES ECRINS D’ALSACE is failing to comply with its obligations regarding your Personal Information, you may submit a complaint or request to the competent supervisory authority.
In France, the competent authority is the CNIL, to which you may submit a complaint electronically via the following link: